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External Relations Lead

Management team, reporting to Director

Volunteer
Remote

Description

The External Relations Lead is responsible for managing CommandSuite’s external relationships, partnerships, outreach, and community engagement opportunities. This role focuses on building strong connections with other communities, identifying potential customers, arranging product testing opportunities, and representing CommandSuite professionally when communicating with external organisations. The successful candidate will act as a key point of contact between CommandSuite and outside communities, helping us grow our reach, gather feedback, and create opportunities for partnerships, trials, demonstrations, and future sales. This is a management-level position, so the External Relations Lead will be expected to work independently, communicate professionally, and keep senior leadership updated on progress, opportunities, and any concerns. As External Relations Lead, you will be responsible for: - Finding and contacting suitable communities who may be interested in testing or using CommandSuite. - Managing partnership discussions with external Discord servers, FiveM communities, roleplay groups, and other relevant organisations. - Reaching out to potential customers and arranging introductions, demonstrations, or trial opportunities. -Building and maintaining professional relationships with community owners, management teams, and key decision-makers. -Keeping track of outreach progress, responses, leads, and partnership status. -Working with the Director/Management Team to agree on suitable partnership terms and outreach strategies. -Gathering feedback from testing communities and passing it to the development or management team. -Helping improve CommandSuite’s public image and reputation through professional communication. -Supporting marketing and growth efforts where external community contact is required. -Ensuring all external communication reflects CommandSuite’s standards and values.

Requirements

Have strong written communication skills.
Be professional, mature, and confident when speaking to external communities.
Be able to represent CommandSuite in a positive and respectful way.
Have good organisation skills and be able to track conversations, leads, and follow-ups.
Be reliable and able to work without constant supervision.
Understand how Discord communities, FiveM servers, or roleplay communities operate.
Be able to identify suitable communities that may benefit from CommandSuite.
Be comfortable reaching out to new people and starting professional conversations.
Be able to handle rejection or lack of response professionally.
Keep internal discussions, partnership details, and customer information confidential.
Provide regular updates to the management team.

Desirables

Previous experience in partnerships, outreach, marketing, sales, or community management.
Experience working in or managing FiveM, roleplay, gaming, or Discord-based communities.
Knowledge of CommandSuite and the systems/features it provides.
Experience arranging product testing, demos, or beta access.
Confidence in writing professional partnership proposals or outreach messages.
Ability to spot potential commercial opportunities.
A good understanding of customer needs within emergency service roleplay communities.
Previous leadership or management experience.